life science training institute FAQ life science training institute FAQ

Below is a list of Frequently Asked Questions which we hope you will find helpful.  If you can't find an answer to a specific question, please contact LSTI at +1-215-675-1800 or email

Q: How is your training different than other providers?

A: At LSTI, we are committed to providing the highest quality instruction AND instructors.  Additionally, our training platform combines the convenience of online training with the live interactivity of the classroom.  Quizzes, case studies, break-out sessions, polling and assessments are just a few of the ways we provide an impactful training experience.

Q: What kind of equipment do I need for training?

A: A telephone and computer with internet access is all you need.  Just follow the simple instructions on your confirmation email to access the training on the event day.

Q: How will I access my course?

A: After you register, a link to your training room will be sent to you via e-mail with login information and complete registration instructions. Expect this email a few days prior to the course.

Q: What if I lose my login info?

A: No problem.  Simply call 215-675-1800 or email and we will provide you with the number.

Q: Can more than one person listen in?

A: Absolutely, as long as you and your colleagues are in the same location. Your registration fee entitles you to one telephone dial-in and one online course log-in per site. For multiple users, most people use a speaker phone and projector in a conference room.  A few things to keep in mind:

  • The testing capabilities of each course are designed for a single user and the stored results kept for training records will show for the primary registrant only.  If granting all users access to the exam is important to you, everyone in your group must be registered separately.
  • For accreditation purposes, we can only issue a completion certificate to the registrant on file.  Again, if certificates are important to your group, all users must be registered separately.
  • You MAY NOT share log-in/dial-in info, or broadcast the event through a separate tool.  Our platform has built-in safeguards against this, and violations will result in your entire group being locked out of the presentation.

We do offer group discounts and can customize any course for larger groups.  Please contact LSTI at +1-215-675-1800, ext. 123 or email for more information.  Additionally, you can fill out our customized course form.

Q: When do I get the program materials?

A: A few days before the training course, you will be e-mailed a link where you can download the presentation.  Other ancillary materials (not needed during the course) can be downloaded from the "Handouts & Resources" area in the virtual classroom.

Q: Which is the right program for me?

A: Don’t be afraid to pick up the phone and call us for assistance in selecting the right training course to meet your needs.  We can be reached at +1-215-675-1800 from 9am to 5pm, M-F, Eastern Standard Time (EST).

Q: Can I record the sessions?

A: Recording sessions is strictly prohibited, and is a violation of our copyright.  However, you can purchase a recording of any previous live session for a nominal fee.

Q: Will I get a certificate for training?

A: Yes.  Each course comes with a completion certificate, while our formal “Certificate Programs” come with official certification credentials.  Completion certificates and certification credentials are issued to the primary registrant only.

Q: Do you offer volume discounts and/or content customization?

A: Absolutely.  LSTI offers tiered discount pricing for multiple registrants up to full site licenses.  Additionally, we can tailor any course to your needs and deliver it to your group.  Call +1-215-675-1800 for more information.

Q: What forms of payment do you accept?

A: Payment for individual registrations must be made by credit card or wire transfer.  Checks are accepted for purchases of 10 or more course registrations.  Tiered discounts begin at this purchase level.  Invoices are only issued for purchases of 10 or more course registrations, or for purchases of customized online or client-site classroom courses.