COURSE DESCRIPTION

OVERVIEW

Most authors and reviewers of investigation reports find the process of drafting and reviewing reports to be arduous and time consuming. With many investigation reports being unsuitable for an audit, the concern for how to write reports that are clear and concise takes center stage. 

This Effective Writing for Investigation Authors and Reviewers webinar helps you write deviation reports that demonstrate a thorough investigation has been conducted. It also helps reviewers understand the principles of good writing to provide consistent feedback to authors and make recommendations that are useful in an audit environment. 

This training provides a back-to-basics approach to technical writing skills targeted to improve the quality and readability of reports while ensuring compliance and positive audit results.

Content emphasizes identifying readers’ needs, writing clear, concise sentences, and organizing ideas to highlight logic throughout different sections of deviation reports.

LEARNING OBJECTIVES

At the completion of this session, you will be able to:

Meet Readers’ Needs

• Identify different reader types and their needs.
• Anticipate and answer auditors’ questions.
• Document the root cause credibly.

Assemble Content

• Enter content in appropriate sections of the report (group activity).
• Place leads strategically.
• Present investigation steps and corrective actions clearly and concisely.
• Use formatting to increase readability.

Polish for Readable Style

• Avoid word overload and control sentence length (group activities).
• Use transitions, active voice verbs, and parallel structure.
• Provide a high-level summary.
• Proofread to ensure accuracy, correct grammar, punctuation, and spelling.