We control our processes through our SOPs, as we should. But where many of us have gone wrong is that we teach people to blindly follow the SOP.
Have we as an industry eroded — or worse, driven out — people’s ability and motivation to think?
Without an outcomes based approach where you are ensuring training effectiveness, your employees’ performance will continue to suffer and so will your quality.
A look at making GMP training more engaging and meaningful — to benefit both the business and its personnel.
What specific skills do managers and supervisors need to be successful in a GMP environment?